Boom Digital Terms and Conditions

Last update: October 2024

Welcome to Boom Digital. Below, we present the terms and conditions that regulate the provision of our services. By contracting our services, the client accepts and agrees to comply with these provisions. This document establishes the expectations and responsibilities of both parties to ensure a productive and transparent collaboration.

1. Delivery time

Estimated delivery time per service:
Web Diagnostic and Technical SEO: 7 to 10 business days.
Entrepreneur Plan: 15 to 20 business days.
SMEs Plan (Corporate Websites and E-Commerce): 20 to 30 business days.
Delivery times may vary depending on the client’s availability to provide the required information and resources necessary for the development of the project.
In case of significant delays by the client in the delivery of materials, Boom Digital reserves the right to adjust the delivery schedule.
If the client’s delay exceeds 30 days, the project may be considered inactive and Boom Digital may terminate the project without refund of the prepayment. To reactivate the project, an additional rescheduling fee will be charged.
Changes in scope: If a change in scope is requested during project development, the impact on delivery time will be evaluated and a new schedule will be submitted for approval.

2. Terms of payment

To start any project, it is necessary to make an advance payment of 50% of the total value of the service. This advance payment ensures the reservation of time and resources necessary for the development of the project.
The remaining 50% must be paid at the end of the project and before the final delivery of the project.
Payment methods: We accept payment by bank transfer to Bancolombia bank account, PayPal and/or Payoneer.
In case of delay in the final payment, Boom Digital reserves the right to withhold access to the project until full payment is made.

3. Revision Policy

Our services include up to 2 rounds of revisions at no additional cost. These revisions are intended to adjust specific details and resolve doubts or concerns that the client may have about the final project.
Additional revisions: If additional adjustments are required after the two included rounds, each additional round will have an hourly cost from our webmaster plan.
Revisions must be requested within 15 days after the final delivery of the project. After this time, any adjustments may be considered a change outside of the initial scope.

4. Post-delivery support

Boom Digital offers a free basic support period of 15 days after the final delivery of the project. This support includes assistance to solve minor technical problems and ensure the proper functioning of the website or platform.
Continuous support: For those customers who wish to have a long term support, we have monthly maintenance plans that include updates, performance monitoring and continuous support to ensure the proper functioning of your website over time.
Response time: Within the framework of post-delivery support and maintenance plans, we commit to respond to all support requests within 24 to 48 hours.

5. Delivery of reports and documentation

At the end of each project, we provide the client with all the necessary documentation for the management of their website, including user manuals, access credentials and basic maintenance recommendations. However, access and related information will only be retained for a period of three months from the delivery of the project. After this period, all information will be deleted from our records and cannot be recovered. Therefore, it is the customer’s responsibility to properly store and manage this data within the established time frame.
In the case of Web Diagnostics and Technical SEO services, we deliver a detailed report with the results of the analysis, implementations and recommendations to improve the positioning and performance of the website.

6. Cancellation Policy

If the client decides to cancel the project after the initial payment has been made, the advance payment will not be refundable due to the resources and time invested in the initial planning of the project.
If cancellation is requested prior to the start of project development, 100% of the advance payment will be refunded.
Boom Digital reserves the right to cancel a project in case of lack of communication or inactivity of the client for a period exceeding 30 days, unless previously agreed otherwise.

7. Confidentiality and data protection

All material, information and documents provided by the client for the development of the project will be treated with strict confidentiality and will not be shared with third parties without prior authorization from the client.
Boom Digital complies with all data protection regulations and guarantees that the client’s information will be used only for the purposes of the agreed project.
Intellectual Property: All contents and elements developed for the client, such as designs, texts and graphics, will become the property of the client once the total payment of the service is completed.

8. Satisfaction Guarantee

At Boom Digital, we are committed to the quality of our services. In case the client is not satisfied with the final result, we will make the necessary adjustments to meet their expectations, always within the initially agreed scope.
Customer satisfaction is our priority; however, changes that imply a significant variation in the original project may require an additional quote.

Relationship with strategic allies, suppliers and customers

At Boom Digital we value and protect our network of talent and strategic allies. Therefore, we establish the following conditions applicable to any person, company or entity that interacts with our collaborators, freelancers or suppliers through our services:

1. Exclusive intermediation

Any service, project or request initially managed through Boom Digital must continue to be managed exclusively by the agency. It is forbidden to directly contact our allies or related personnel to offer or request services related to what has been brokered by Boom Digital.

2 . Confidentiality and professional ethics

Suppliers and strategic allies undertake to maintain the confidentiality of the professional relationship and not to enter into independent agreements with Boom Digital’s clients without prior written authorization.

3 . Ownership of the business relationship

Boom Digital is the single point of contact and management for each customer and supplier. Any attempt to circumvent this structure will be considered an ethical misconduct and will result in the suspension of the commercial or contractual relationship.

4 . Work protocol and communication

To protect the quality of our services, any request, change or requirement must be channeled through Boom Digital’s administrative team, either by official email or authorized channels.

5 . Disciplinary measures

Non-compliance with these rules by a strategic partner or supplier may lead to the immediate termination of the collaboration, without prejudice to the pertinent legal actions.

Contact and support

For any additional questions or queries regarding our Terms and Conditions, or if you require assistance during the development of your project, please do not hesitate to contact our team at info@boomdigital.com.co or through our official channels.